Frequently Asked Questions
Why has the snow grooming process changed this year?
The change is intended to ensure the safety of our snow groomer operators. By performing grooming early in the morning rather than at night, we reduce the risks associated with difficult conditions and ensure optimal working conditions
What are the benefits for members?
Fresh slopes: Trails groomed in the morning remain in excellent condition longer into the morning. Increased safety: Signage and ribbons are in place to protect skiers and operators. Human commitment: This change reflects our respect for our employees and our corporate values.
When is this new process applied?
Morning snow grooming is mainly applied after heavy snowfall (more than 10 cm). Under normal conditions,snow grooming remains carried out according to the usual schedule.
Which trails will be accessible upon opening?
During a heavy snowfall:
From the opening: the family and certain intermediate trails (3 km and 5 km).
From 9:30 a.m.: gradual opening of the other slopes.
Around 1:00 p.m.: all slopes should be accessible.
Always check the trail table online or at the entrance for the most up-to-date information.
How do I know if a trail is being snow groomed?
Always check the trail table online or at the entrance for the most up-to-date information.
Ribbons and signs indicate closed trails. You can also consult the trail conditions in real time on our website: lenorvegien.ca, Trail Conditions section.
What to do if a track is closed?
For your safety and that of the operators:
Do not cross the ribbons.
Respect the instructions displayed on the signs.
These measures guarantee a safe experience for everyone.
How do employees ensure the quality of the Trails?
Our operators start grooming early in the morning, after the precipitation has stopped, to ensure optimal preparation of the slopes. The slopes are therefore impeccably prepared and adapted to the climatic conditions.
Does this change affect the skier experience?
No, this change is intended to improve your overall experience. Although some slopes open slightly later after heavy snowfalls, this provides you with ideal ski conditions with fresh, well-maintained slopes.
Can I ski on a slope that is being groomed?
No, it is strictly forbidden to ski on a slope that is being groomed. This could endanger your safety as well as that of the operator.
Où puis-je poser d’autres questions ou donner mon avis ?
You can ask your questions directly to our team at reception, via our social networks, or by contacting us by email. We listen to your feedback to continue improving your experience.
